Their head mechanic had never seen that before. My vehicle was in there for a problem earlier that they charged me for and they couldnt even explain to me what caused the problem. They also could not provide me with a loaner vehicle and it is my families only vehicle. They have now had my vehicle for a month and I still havent even been told a firm yes or no if it will be covered and they have done no work on the van. They then asked for receipts which I provided for them. In there paperwork for the warranty it states that I can use records of maintenance I did myself and I pointed that out to them and the records are in the glove box. They all agreed with me and then I was told that I didnt have records so then they couldnt cover it. I then questioned that decision because it is not a typical maintenance needed repair like a oil change that the car is actually broken. I had the car towed to the dealership and was then told by the service rep that it was not. I also called the extended warranty company and they told me the same thing. The vehicle needs the piston rings replaced because of carbon buildup in the cylinders and the dealerships sales rep told me it was a known Honda problem and that it should be covered. I also purchased an extended warranty from the dealership. I would recommend this dealership to anyone who values their time and sanity, as well as to anyone who appreciates a fun welcoming environment.I purchased a certified pre-owned vehicle that came with a bumper to bumper warranty. Ethan didn't pressure me to take on any additional packages, but provided me with all the information to make an educated decision which I really appreciated. I only wish I had the extra money to take advantage of their protection plans, which seemed like an excellent value. Normally not my favorite activity, but Ethan made the financial part of the transaction easy and stress free. I brought my own plates, which I thought was going to be inconvenient, but Chandler was equipped with his own drill to help install them.Īfter an enjoyable test drive, it was paperwork time. It was in amazing condition and just like Chandler had described it.Īfter a couple of minutes, I started looking around for Chandler because the car was gorgeous! Like in a movie, out of the wild blue yonder, in zoomed Chandler on a Segway!!! (I was too impressed and awestruck to snap a picture □) It was the best entrance I've ever seen and set a positive fun tone for the rest of my visit to Wilde Honda. I brought my father with me to check out the Rav 4, we arrived a little early to walk around and take some pictures of it. It was a three hour drive to get to Waukesha, but it was worth it! There were a couple of bumps along the way with my bank, but Chandler stuck in there with me and after an anxious waiting period, I arrived at the dealership. I called right away and was greeted by a wonderful salesman, Chandler. I was skeptical because 2 other Toyotas had been sold out from under me from other dealerships and I didn't want to waste my time anymore. I would come back to Wilde Honda (and Chandler) in a heartbeat, and would recommend this salesman and this location to anyone looking to buy a vehicle.Īfter searching for weeks trying to find a suitable Toyota Rav 4, Wilde Honda popped up on a Carfax search with a beautiful 2012. Nonetheless, my experience was met with care, intelligence, and understanding. Purchasing one's first vehicle is no small feat, and can come with plenty of anxiety and nerves. It is vital to have employees at a dealership that can provide an experience this pleasant to a first-ever car buyer. I was spoken to with both respect and grace, which did not go unappreciated. The process of financially purchasing this car was made far simpler with both Chandler and Henry's (finance guy :)) knowledge of the process. His knowledge of this vehicle was unmatched, and frankly impressed me. I had the opportunity to test drive the vehicle I purchased beforehand, and Chandler discussed in depth each feature that the vehicle offered. Walking into the dealership, I had no idea what the purchase of a car entailed, but Chandler graciously assisted me every step of the way. I had an excellent experience at Wilde Honda with the salesman, Chandler, in buying my first vehicle.
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